Quiz – SPEAK WITHOUT WAR

Question 1 of 5

1. Question

According to Aaron Beck’s cognitive work, how are humans wired to perceive criticism?

As a threat, so the amygdala takes over from the prefrontal cortex

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As helpful feedback they naturally welcome

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As irrelevant background noise

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As a purely logical exchange of facts

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Question 2 of 5

2. Question

The capsule argues the real problem with a hard message is usually what?

The delivery, not the message itself

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The message content being untrue

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The listener’s lack of intelligence

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The absence of written documentation

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Question 3 of 5

3. Question

Which three moves structure a hard message, according to the capsule?

Observe without judging, express without accusing, propose without imposing

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Attack, defend, and compromise

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Ignore, delay, and escalate

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Demand, warn, and threaten

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Question 4 of 5

4. Question

Which statement illustrates observing without judging?

‘Yesterday the report was submitted at 6 PM, after the 3 PM deadline’

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‘You always miss your deadlines’

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‘You clearly do not care about this team’

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‘You are impossible to work with’

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Question 5 of 5

5. Question

According to the capsule, what distinguishes a request from a demand?

A request invites collaboration, while a demand triggers resistance

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A request is written, a demand is spoken

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A request is optional, a demand is polite

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There is no meaningful difference between them

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