Quiz – Silent Conflict Cost

Question 1 of 5

1. Question

According to CPP Inc., how many hours per week do employees spend on average dealing with conflict?

2.8 hours

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1.2 hours

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5.5 hours

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8 hours

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Question 2 of 5

2. Question

What annual cost does CPP Inc. estimate workplace conflict causes US employers in lost productivity?

Approximately 359 billion dollars

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Approximately 12 billion dollars

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Approximately 90 billion dollars

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Approximately 1 trillion dollars

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Question 3 of 5

3. Question

Whose work on psychological safety is cited in the capsule?

Amy Edmondson

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Daniel Goleman

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Geert Hofstede

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Patrick Lencioni

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Question 4 of 5

4. Question

How does the capsule describe avoidance, referencing Thomas and Kilmann?

Sometimes appropriate short-term, but destructive when it is the default

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Always the best response to conflict

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A personality trait that cannot change

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The only healthy conflict mode

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Question 5 of 5

5. Question

Which is named as a measurable warning sign that silence is already doing damage?

A drop in meeting participation or sick days clustered around specific dynamics

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An increase in open, respectful debate

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Faster project delivery times

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Higher voluntary overtime

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