Quiz – Setting KPIs – UPSKILL4YOU

Question 1 of 5

1. Question

How does the capsule define a KPI?

A measurable signal that tells you whether your actions are moving in the right direction

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A count of how busy people are during the week

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A yearly summary of every team activity

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A ranking of employees against each other

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Question 2 of 5

2. Question

Whose framework states that performance improves only when expectations are explicit and trackable?

Drucker’s Management by Objectives

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Kahneman’s work on cognitive bias

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Herzberg’s motivation-hygiene theory

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Simon’s bounded rationality

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Question 3 of 5

3. Question

What do the SMART criteria, defined by Doran in 1981, require a KPI to be?

Specific, Measurable, Achievable, Relevant, and Time-bound

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Simple, Motivating, Ambitious, Realistic, and Timely

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Strategic, Measurable, Aligned, Reviewed, and Tracked

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Specific, Meaningful, Actionable, Rewarded, and Timed

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Question 4 of 5

4. Question

Whose research shows organizations perform better when metrics span financial, customer, process, and learning dimensions?

Kaplan and Norton’s Balanced Scorecard

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Deci and Ryan’s self-determination theory

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Davenport and Harris on analytics

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Kepner-Tregoe methodology

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Question 5 of 5

5. Question

When you are starting out, what does the capsule advise about how many KPIs to track?

Pick one KPI that reflects your team’s primary contribution

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Track every available metric to be thorough

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Choose at least five metrics per team member

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Measure activity levels across all tasks

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