Quiz – Preparing a Hard Conversation

Question 1 of 6

1. Question

According to the capsule, the anxiety before a difficult conversation often comes from what single source?

Walking in without a clear structure

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Not knowing enough facts about the person

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Having too many witnesses present

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Scheduling the meeting too far in advance

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Question 2 of 6

2. Question

What are the four components of the OSBD canvas used for preparation?

Observation, feeling, need, request

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Opening, story, benefit, decision

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Objective, strategy, budget, deadline

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Observation, solution, blame, defense

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Question 3 of 6

3. Question

What does preparing each OSBD component in advance remove from the conversation?

The added burden of improvising the structure while managing your nerves

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The need for the other person to respond at all

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Any possibility of an emotional reaction from either side

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The requirement to observe facts accurately

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Question 4 of 6

4. Question

What does the capsule say about the written preparation and staying flexible?

The canvas guides the conversation but does not lock you into a script

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The canvas must be read out word for word to work

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Flexibility should be abandoned once the canvas is written

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The prepared structure replaces the need to listen

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Question 5 of 6

5. Question

In the missed-handoffs example, how should the Observation be written?

With specific dates and instances, without judgment

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As an assessment of the person’s overall attitude

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As a prediction of future failures

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As a summary of the manager’s frustration

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Question 6 of 6

6. Question

Match each OSBD component to its content in the missed-handoffs preparation example.

Sort elements

Specific dates and instances, without judgment
An honest feeling such as frustration or concern
Reliability across the team
A concrete draft that stays open to discussion

Observation

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Feeling

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Need	Correct Incorrect Correct answer

Request

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