Quiz – Observe Users First

Question 1 of 6

1. Question

What key gap does the capsule highlight?

What people say they do versus what they actually do

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Cost versus budget

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Design versus code

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Online versus offline

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Question 2 of 6

2. Question

What must you always respect during observation?

Privacy, with proper consent and permission

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A competitor’s schedule

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A fixed sales script

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The marketing budget

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Question 3 of 6

3. Question

During usability sessions, what should you do?

Observe silently and let users think out loud

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Explain every step for them

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Give them the answers

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Interrupt frequently

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Question 4 of 6

4. Question

Which tool captures real interactions at scale?

Heat maps or session recordings

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Printed surveys

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Phone polls

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Focus group dinners

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Question 5 of 6

5. Question

Match each observation technique with its description.

Sort elements

Spend time where users actually are
Watch tasks without helping
Capture interactions at scale

Ethnographic observation

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Silent usability session

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Session recordings

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Question 6 of 6

6. Question

What should design decisions be grounded in according to the capsule?

Evidence from observation, not guesses

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Intuition alone

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Manager opinions

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Industry rumors

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