Quiz – Improve Your Processes

Question 1 of 5

1. Question

According to Kaizen as described in the capsule, how should inefficiencies be viewed?

As opportunities hiding in plain sight, not failures

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As random annoyances to be tolerated

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As failures that require assigning blame

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As proof that the workflow is beyond repair

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Question 2 of 5

2. Question

What ability does the capsule call process awareness?

The ability to spot where time, energy, or quality is leaking from your workflow

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The ability to memorize every step of a procedure

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The ability to delegate tasks to the right person

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The ability to work faster under pressure

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Question 3 of 5

3. Question

The capsule says the same task producing different results depending on who does it signals which pattern?

Repetition with variation

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Handoff friction

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Recurring stakeholder complaints

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A one-time isolated defect

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Question 4 of 5

4. Question

In Six Sigma methodology, how are recurring defects handled according to the capsule?

Traced upstream to root causes, not treated as isolated incidents

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Recorded and accepted as normal variation

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Fixed individually each time they appear

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Escalated only when customers complain twice

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Question 5 of 5

5. Question

Which two prioritization criteria from the PDCA cycle does the capsule recommend?

Impact and feasibility

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Urgency and cost

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Speed and volume

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Probability and severity

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