Quiz – Hard News Well

Question 1 of 6

1. Question

Per the Harvard Negotiation Project, difficult conversations mostly fail because of what?

How the message is delivered

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The message content itself

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The topic being too complex

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A simple lack of data

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Question 2 of 6

2. Question

What does Rosenberg teach for framing hard news?

Separate observation from judgment

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Always soften with long preambles

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Avoid naming the decision

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Focus only on your own feelings

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Question 3 of 6

3. Question

After naming the difficult news clearly, what should you do?

Pause and give space to process

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Immediately propose solutions

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Change the subject

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Justify yourself at length

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Question 4 of 6

4. Question

Which opening stays direct while respecting tact?

I have a difficult decision to share

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A long, anxious preamble

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A statement that blames the person

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Avoiding the topic entirely

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Question 5 of 6

5. Question

Match each move of delivering hard news to its action.

Sort elements

Clarify intention and choose a calm setting
Open directly, name it, then pause
Ask what they need and listen

Prepare the frame

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Announce with tact

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Open the dialogue

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Question 6 of 6

6. Question

After delivering hard news, what question helps you open the dialogue?

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