Quiz – Handle Underperformance

Question 1 of 5

1. Question

When a team member is not delivering, what does the capsule say your first job is?

Diagnose the gap before you react

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Deliver a formal warning immediately

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Reassign the work to someone else

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Wait until the next review cycle

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Question 2 of 5

2. Question

The capsule illustrates the difference between fact and interpretation. Which example is a fact?

A missed deadline

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Assuming someone does not care

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Believing the person lacks ambition

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Feeling that the team is disengaged

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Question 3 of 5

3. Question

What does the SBI framework stand for in the recommended conversation structure?

Situation, Behavior, Impact

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Skills, Behavior, Improvement

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Situation, Benefit, Intention

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Support, Blocker, Insight

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Question 4 of 5

4. Question

After describing situation, behavior, and impact, what should the manager do next?

Shift to listening and ask open questions about obstacles

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Issue a final ultimatum about consequences

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Hand over a pre-written action plan to sign

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End the meeting to let the person reflect alone

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Question 5 of 5

5. Question

Why does the capsule recommend co-constructing the action plan with the team member?

When people help shape the solution, they are more likely to commit to it

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Because it removes the manager’s responsibility for follow-up

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Because it avoids the need to set any milestones

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Because it speeds up the process of managing the person out

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