Quiz – Facing Resistance

Question 1 of 6

1. Question

According to the capsule, what does resistance often signal?

The other person’s own unmet need surfacing

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That the manager’s observation was factually wrong

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That the CNV method cannot work with this person

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That the conversation should never have started

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Question 2 of 6

2. Question

What is the posture to maintain when a team member pushes back?

Staying focused on the need you expressed, without escalating or abandoning your point

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Repeating your point more forcefully until they agree

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Dropping your point entirely to ease the tension

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Matching their defensiveness to show resolve

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Question 3 of 6

3. Question

When the person says “everyone does this,” what does the grounded response do first?

Reflects what you’re hearing, such as it feeling unfair

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Restates the observation more loudly

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Names the consequences of not complying

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Ends the conversation immediately

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Question 4 of 6

4. Question

What does the capsule call a legitimate option when resistance stays high?

Postponing to pick it back up tomorrow after both have had time to think

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Forcing a resolution in the same tense exchange

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Escalating the issue to human resources at once

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Conceding that the person was entirely correct

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Question 5 of 6

5. Question

According to the capsule, what does this moment of pushback test?

Whether your CNV practice is genuine or merely technique-deep

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Whether the team respects your authority

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Whether the observation was recorded correctly

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Whether the person deserves a warning

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Question 6 of 6

6. Question

Match each element from the capsule to its description.

Sort elements

Often their own unmet need for fairness surfacing
Reflecting before returning to your original need
A legitimate postponement when resistance stays high

Resistance from the other person

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“Help me understand your perspective”

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“Let’s pick this back up tomorrow”

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