Quiz – Emotions Fuel Conflict

Question 1 of 5

1. Question

How does the capsule describe the role of emotions in workplace conflict?

They are the hidden engine, often acting before conscious thought

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They are irrelevant to professional disputes

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They only matter in personal relationships

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They appear only after a conflict is resolved

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Question 2 of 5

2. Question

What does identifying your dominant emotion early allow you to do?

Choose your response rather than react impulsively

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Suppress the emotion permanently

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Blame the other person more accurately

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Avoid the conversation entirely

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Question 3 of 5

3. Question

Which self-observation step does the capsule suggest?

Pause, name the emotion, and notice where you feel it in your body

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Immediately tell the other person how they made you feel

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Rank your colleagues by how much they annoy you

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Write a formal complaint before reflecting

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Question 4 of 5

4. Question

What does the space you create between stimulus and response protect?

It is where professional judgment lives

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It guarantees you will win the argument

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It removes all emotion from work

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It speeds up decisions regardless of quality

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Question 5 of 5

5. Question

According to the capsule, what should you identify before managing a conflict?

What you are actually feeling, not what you think you should feel

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Who is objectively right and who is wrong

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The company policy on the issue

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The other person’s job title

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