Quiz – Difficult Conversations

Question 1 of 6

1. Question

Avoid thinking about the other person at all

Clarify the objective you want from the conversation

Correct Incorrect Correct answer

Rehearse a speech designed to win the argument

Correct Incorrect Correct answer

Wait until all emotions have fully disappeared

Correct Incorrect Correct answer

Avoid thinking about the other person at all

Correct Incorrect Correct answer

Question 2 of 6

2. Question

So you can end the exchange as fast as possible

So you are prepared and not caught off guard

Correct Incorrect Correct answer

So you can interrupt them more quickly

Correct Incorrect Correct answer

So you can avoid listening to them later

Correct Incorrect Correct answer

So you can end the exchange as fast as possible

Correct Incorrect Correct answer

Question 3 of 6

3. Question

From calm toward escalation

From blame toward shared impact

Correct Incorrect Correct answer

From listening toward lecturing

Correct Incorrect Correct answer

From facts toward accusations

Correct Incorrect Correct answer

From calm toward escalation

Correct Incorrect Correct answer

Question 4 of 6

4. Question

By avoiding eye contact entirely

Through body language, pacing, and emotional awareness

Correct Incorrect Correct answer

By speaking as fast as you possibly can

Correct Incorrect Correct answer

By hiding every emotion you feel

Correct Incorrect Correct answer

By avoiding eye contact entirely

Correct Incorrect Correct answer

Question 5 of 6

5. Question

Match each preparation element to its purpose.

Sort elements

Know what outcome you are aiming for
Understand what you bring into the room
Avoid being caught off guard
Frame the conversation clearly

Clarify your objective

Correct Incorrect Correct answer

Identify your emotions

Correct Incorrect Correct answer

Anticipate their response

Correct Incorrect Correct answer

Structure opening and closing

Correct Incorrect Correct answer

Question 6 of 6

6. Question

It removes any need to prepare

It helps shift from blame toward shared impact

Correct Incorrect Correct answer

It lets you plan your rebuttal in advance

Correct Incorrect Correct answer

It signals that you have stopped caring

Correct Incorrect Correct answer

It removes any need to prepare

Correct Incorrect Correct answer