Quiz – Customer Focus Mastery

Question 1 of 6

1. Question

Which model shows which features create satisfaction versus dissatisfaction?

The Kano Model

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The MoSCoW method

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The Tuckman model

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The Sailboat format

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Question 2 of 6

2. Question

Whose Jobs to Be Done framework is cited in the capsule?

Clayton Christensen

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Carol Dweck

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Amy Edmondson

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David Anderson

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Question 3 of 6

3. Question

What should you use instead of relying only on surveys?

Empathy interviews

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Fixed contracts

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Gantt charts

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External audits

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Question 4 of 6

4. Question

What is the first practical step recommended in the capsule?

Create a stakeholder map

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Build a sprint backlog

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Draw a burndown chart

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Write a risk register

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Question 5 of 6

5. Question

Your team assumes it already knows what users want and skips talking to them. Weeks later the feature flops. What is the core lesson of this capsule?

Identify your actual customers instead of guessing

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Add more documentation next time

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Extend the contract length

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Avoid all stakeholder contact

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Question 6 of 6

6. Question

Match each tool to its purpose.

Sort elements

Identify who interacts with the product
Prioritize what drives satisfaction
Understand the job customers hire the product for

Stakeholder map

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Kano Model

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Jobs to Be Done

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