Quiz – Correcting Without Hurting

Question 1 of 6

1. Question

According to the capsule, why is avoiding a necessary corrective conversation often a poor choice?

The avoidance usually costs more in the long run than the discomfort of the conversation

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It is against company policy to delay any feedback conversation

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The other person always finds out and reports the manager

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Correction is only effective when it is delivered immediately

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Question 2 of 6

2. Question

What does the OSBD structure keep corrective feedback focused on?

The specific behavior rather than the person’s character

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The manager’s authority rather than the team’s needs

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The person’s long-term potential rather than facts

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The consequences rather than any observation

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Question 3 of 6

3. Question

In the OSBD sequence described, what comes right after naming a genuine feeling?

Connecting it to a real need, your own or the team’s

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Issuing a formal warning to the person

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Repeating the factual observation more firmly

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Asking the person to justify their behavior

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Question 4 of 6

4. Question

What does the capsule say about kindness in delivery and the final request?

Kindness does not require softening the request into vagueness

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Kindness means the request should be left implicit

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A kind tone requires dropping the request entirely

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Firmness and kindness cannot exist in the same message

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Question 5 of 6

5. Question

In the example, the manager says “I feel concerned, because I need our process to stay consistent.” Which OSBD component is the consistency part?

The need

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The observation

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The feeling

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The request

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Question 6 of 6

6. Question

Match each OSBD component to the matching phrase from the capsule example.

Sort elements

The approval step was skipped on the last two deliverables
I feel concerned
I need our process to stay consistent for quality control
Could we agree that you’ll flag any case before skipping it

Observation

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Feeling

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Need	Correct Incorrect Correct answer

Request

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