Quiz – Contextual Inquiry Mastery

Question 1 of 6

1. Question

The key distinction the capsule draws is:

Surveys capture what people think they do; observation reveals what they actually do

Correct Incorrect Correct answer

Surveys are always more accurate than observation

Correct Incorrect Correct answer

Observation is simply passive shadowing

Correct Incorrect Correct answer

Interviews remove the need for context

Correct Incorrect Correct answer

Question 2 of 6

2. Question

Contextual Inquiry is grounded in whose methodology?

Beyer and Holtzblatt

Correct Incorrect Correct answer

Clayton Christensen

Correct Incorrect Correct answer

Braun and Clarke

Correct Incorrect Correct answer

Denzin

Correct Incorrect Correct answer

Question 3 of 6

3. Question

During observation you should:

Watch for micro-interactions, tool sequences, and moments of frustration

Correct Incorrect Correct answer

Only record demographic data

Correct Incorrect Correct answer

Ask exclusively leading questions

Correct Incorrect Correct answer

Avoid taking any notes

Correct Incorrect Correct answer

Question 4 of 6

4. Question

Your role during a session is best described as:

A guest and researcher in the user’s real environment

Correct Incorrect Correct answer

An auditor enforcing compliance

Correct Incorrect Correct answer

A passive bystander

Correct Incorrect Correct answer

A salesperson

Correct Incorrect Correct answer

Question 5 of 6

5. Question

Match each session stage to its action.

Sort elements

Recruit and brief participants
Take field notes on behaviors
Synthesize patterns across participants

Before the session

Correct Incorrect Correct answer

During observation

Correct Incorrect Correct answer

After sessions

Correct Incorrect Correct answer

Question 6 of 6

6. Question

Match each data source to what it reveals.

Sort elements

What people think they do
What people actually do
Recurring patterns and breakpoints

Surveys

Correct Incorrect Correct answer

Observation

Correct Incorrect Correct answer

Cross-participant synthesis

Correct Incorrect Correct answer