Quiz – Conflict Cohesion Preserved

Question 1 of 6

1. Question

What are the four steps of the conflict resolution framework, in order?

Identify, listen, co-construct, anchor

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Avoid, delay, escalate, forget

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Decide, announce, enforce, review

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Listen, blame, punish, close

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Question 2 of 6

2. Question

According to Thomas and Kilmann, what do most managers default to when facing conflict?

Avoiding or accommodating conflict

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Competing at all costs

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Immediate collaboration

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Formal arbitration

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Question 3 of 6

3. Question

According to Tuckman, how should conflict be seen?

As a natural development stage, not a failure of leadership

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As proof the team should be disbanded

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As a sign of weak members

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As something to eliminate entirely

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Question 4 of 6

4. Question

What does conflict that is handled well do to team cohesion?

It deepens cohesion because people feel safer

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It always damages cohesion

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It has no effect either way

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It only helps if no one disagrees

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Question 5 of 6

5. Question

Match each step of the framework to what it involves.

Sort elements

Name the real issue
Be present with full attention
Build solutions together
Secure the agreed commitments

Identify

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Listen

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Co-construct

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Anchor

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Question 6 of 6

6. Question

Two team members clash openly in a meeting over project priorities. The room goes quiet and others look away. Using the framework, what is your first step?

Identify the real issue behind the clash

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Smooth it over and move on quickly

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Decide the priority yourself and end the debate

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Tell them to settle it privately later

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