Quiz – Communicate Without Hurting

Question 1 of 6

1. Question

According to the video, why can well-intentioned words still hurt a team member?

Because good intentions are never sincere at work

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Because habitual ways of speaking can create distance even when the intention is positive

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Because managers are not trained to give feedback

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Because employees always misunderstand feedback

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Question 2 of 6

2. Question

What term did Marshall Rosenberg use for everyday words that trigger defensiveness?

Alienating language

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Passive language

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Corporate jargon

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Assertive speech

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Question 3 of 6

3. Question

In the sentence ‘You are always late with your reports’, which word turns a fact into an accusation?

Reports

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Late

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Always

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You

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Question 4 of 6

4. Question

What is described as being ‘at the heart of most workplace conflicts’?

The gap between intention and impact

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A lack of technical skills

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Salary disagreements

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Remote work

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Question 5 of 6

5. Question

According to the video, how is directness in feedback received across cultures?

It is valued identically everywhere

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It varies: expected in some contexts, felt as abrupt in others

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It is always considered disrespectful

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It only matters in writing

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Question 6 of 6

6. Question

Match each idea from this capsule to its correct description.

Sort elements

Everyday words that trigger defensiveness even with a positive intention
The distance between what we mean and how our words land
A reliable method that closes the gap without relying on willpower alone

Alienating language

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Intention-impact gap

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Structured framework

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