Quiz – Closing Positively

Question 1 of 6

1. Question

According to the capsule, what can an ambiguous ending do?

Undo the progress made during a difficult conversation

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Guarantee the issue never returns

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Replace the need for any follow-up

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Make the opening of the conversation irrelevant

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Question 2 of 6

2. Question

What does a strong closing explicitly name?

A mutual agreement and a concrete next step

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A list of every mistake that was made

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A formal warning for the record

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A deadline for the person to improve or leave

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Question 3 of 6

3. Question

What can coexist with the firmness of a request made earlier?

Warmth and a forward-looking tone in the closing

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An unresolved and unspoken tension

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A vague, open-ended conclusion

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A complete withdrawal of the request

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Question 4 of 6

4. Question

In the capsule’s closing example, what does the manager offer to do midweek?

Check in to see how things are going

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Deliver a written performance review

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Reassign the person’s tasks

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Escalate the matter to leadership

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Question 5 of 6

5. Question

According to the capsule, a difficult conversation does not need to end resolved perfectly, but it should end with what?

Clarity about what happens next and a signal the relationship is intact

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A signed commitment from the other person

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Total agreement on every point discussed

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A promise that the topic will never return

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Question 6 of 6

6. Question

Match each closing element to its description in the capsule.

Sort elements

“We’ve agreed you’ll flag delays earlier”
“I’ll check in with you midweek”
“Does that feel right to you?”

Mutual agreement

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Concrete next step

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Check for alignment

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