Quiz – Chronic Lateness

Question 1 of 6

1. Question

According to the capsule, chronic lateness is easily mishandled through what?

Accumulated frustration rather than clear structure

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Excessive documentation of every incident

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Involving too many other team members

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Waiting for the person to raise it first

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Question 2 of 6

2. Question

Which statement is the factual Observation built in the capsule example?

“You’ve arrived after the scheduled start time in our last four meetings.”

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“You clearly don’t care about this team’s time.”

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“You are always late to everything you do.”

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“I feel like you’re avoiding these meetings on purpose.”

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Question 3 of 6

3. Question

How is the Feeling “I feel concerned” supposed to be named in the capsule?

Honestly, without exaggeration or hidden accusation

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With as much intensity as possible to make the point

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Only after issuing an ultimatum

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By blaming the person for causing the feeling

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Question 4 of 6

4. Question

What does the final Request in the example invite instead of an ultimatum?

Dialogue, by asking if something is making it hard to arrive on time

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An immediate written apology from the person

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A formal disciplinary process

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A promise never to speak of the issue again

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Question 5 of 6

5. Question

Why does the capsule say genuinely listening to the response matters?

The cause could be a scheduling conflict or circumstance, and assuming it would undermine the CNV approach

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Listening lets the manager decide the punishment faster

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It proves the manager was right about the motivation

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It allows the manager to skip the request entirely

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Question 6 of 6

6. Question

Match each OSBD component to its phrasing in the chronic lateness message.

Sort elements

Arrived after the start time in the last four meetings
I feel concerned
I need our meetings to start on time to respect schedules
Would you share if something makes it hard to arrive on time

Observation

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Feeling

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Need	Correct Incorrect Correct answer

Request

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