Quiz – Apologies Mastered

Question 1 of 6

1. Question

Reasons the situation was unavoidable

Your specific actions

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The other person’s faults

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A general regret with no detail

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Reasons the situation was unavoidable

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Question 2 of 6

2. Question

Offering concrete repair

Deflecting or minimizing

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Naming what you did

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Understanding the impact

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Offering concrete repair

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Question 3 of 6

3. Question

Listing your own good qualities

Understanding the real impact from their perspective

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Justifying your intentions

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Explaining why they overreacted

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Listing your own good qualities

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Question 4 of 6

4. Question

Blame and defensiveness

Accountability and concrete actions

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Excuses and promises only

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Silence and distance

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Blame and defensiveness

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Question 5 of 6

5. Question

Match each element to what it means.

Sort elements

Taking clear accountability
Showing genuine empathy
Rebuilding trust

Naming your actions

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Understanding the impact

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Concrete follow-up actions

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Question 6 of 6

6. Question

Fill in the blanks.

A genuine apology names your specific Fill in the blank 1 of 4 without Fill in the blank 2 of 4 , shows real Fill in the blank 3 of 4 for the impact, and rebuilds Fill in the blank 4 of 4 through concrete follow-through.