Quiz – The OSBD Compass

Question 1 of 6

1. Question

What do the four letters OSBD stand for?

Observation, Sentiment, Besoin, Demande

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Objective, Signal, Behavior, Decision

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Observation, Solution, Benefit, Deadline

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Opinion, Sentiment, Belief, Demand

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Question 2 of 6

2. Question

Which statement is a correct Observation?

You don’t care about deadlines

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The report was submitted two days after the deadline

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You are unreliable

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You never respect the team

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Question 3 of 6

3. Question

In the OSBD model, what does ‘Besoin’ refer to?

The concrete request you make

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The underlying need driving your emotion

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The factual observation

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The other person’s mistake

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Question 4 of 6

4. Question

What makes a good ‘Demande’ in the OSBD model?

A concrete, realistic request that addresses the need

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A vague hope that things improve

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A demand for an apology

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A judgment about the person

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Question 5 of 6

5. Question

How rigidly should the four OSBD steps be followed in real conversations?

Always in strict order, without exception

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The order builds clarity, but you may move fluidly between elements

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Only the request matters

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The steps should be skipped under pressure

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Question 6 of 6

6. Question

Match each OSBD component to its correct definition.

Sort elements

Describing facts like a camera would record them, without judgment
Your genuine emotional reaction to the observation
The underlying need driving the emotion
A concrete, realistic request that addresses the need

Observation

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Sentiment

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Besoin

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Demande

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Quiz – The OSBD Compass

July 13, 2026