Quiz – Four Listening Obstacles

Question 1 of 6

1. Question

What is the first obstacle to genuine listening described in the capsule?

The urge to advise before the person has been heard

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The urge to stay completely silent

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The urge to change the subject

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The urge to take detailed notes

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Question 2 of 6

2. Question

Saying ‘don’t worry, it’ll be fine’ is an example of which obstacle?

The urge to reassure

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The urge to correct

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The urge to compare

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The urge to advise

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Question 3 of 6

3. Question

The urge to compare shows up when you:

Shift the spotlight onto your own experience

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Offer a quick tool to solve the issue

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Fix a perceived inaccuracy right away

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Tell the person not to worry

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Question 4 of 6

4. Question

What does the capsule say about these four reflexes?

Each comes from a genuinely good intention

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They only appear in inexperienced managers

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They are impossible to ever notice

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They always improve the conversation

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Question 5 of 6

5. Question

The urge to correct means:

Jumping in to fix an inaccuracy before the person finishes

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Offering advice on how to solve the problem

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Sharing a similar experience of your own

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Telling the person everything will be fine

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Question 6 of 6

6. Question

Match each listening obstacle to its example.

Sort elements

Offering a solution before they’ve been heard
Saying ‘don’t worry, it’ll be fine’
Fixing a perceived inaccuracy mid-thought
Saying ‘that happened to me too’

Urge to advise

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Urge to reassure

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Urge to correct

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Urge to compare

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