Quiz – Handling Defensiveness

Question 1 of 5

1. Question

How does the script describe defensiveness?

A survival response, not a character flaw

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A deliberate choice to be difficult

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A permanent, unchangeable personality trait

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A reliable sign of low intelligence

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Question 2 of 5

2. Question

According to the capsule, what usually triggers defensiveness?

The meaning we attach to the words, not the words themselves

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The exact words that were spoken

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The time of day the conversation happens

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The number of people present in the room

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Question 3 of 5

3. Question

What does the L in the CLEAR technique stand for?

Legitimize the emotion

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Lecture the listener

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Limit the discussion

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Leave the conversation

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Question 4 of 5

4. Question

What does anchor on facts mean in the CLEAR steps?

Shift the conversation from feelings to observable behaviors

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Insist repeatedly that you are always right

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Repeat your opinion louder each time

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List the other person’s personal flaws

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Question 5 of 5

5. Question

What is the final step of the CLEAR technique?

Reframe toward a solution that works for both people

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Restate clearly who is to blame

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Refuse to keep talking about it

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Reduce the other person’s role in the outcome

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