Quiz – Conflict Beyond Office

Question 1 of 5

1. Question

What is the central claim of the capsule about where conflict occurs?

Conflict is a universal human experience, not only a professional one

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Conflict belongs mainly in boardrooms and performance reviews

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Conflict only matters in close family relationships

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Conflict disappears once you leave the workplace

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Question 2 of 5

2. Question

Which researcher does the capsule cite for establishing that conflict is a universal human experience?

Deutsch

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Hofstede

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Lencioni

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Goleman

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Question 3 of 5

3. Question

According to the capsule, what common architecture do all conflicts share?

Two or more people have needs or perceptions that feel incompatible in the moment

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One person always holds more power than the other

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A neutral third party is always required to resolve them

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Emotions are absent and only pure logic applies

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Question 4 of 5

4. Question

Thomas and Kilmann identified consistent styles people use in any setting. Which set does the capsule list?

Avoidance, accommodation, competition, compromise, collaboration

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Speaking, listening, writing, signing, following up

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Denial, anger, bargaining, depression, acceptance

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Forming, storming, norming, performing, adjourning

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Question 5 of 5

5. Question

Which principle from Pruitt and Rubin does the capsule say applies in friendships as in business?

Understanding the interests beneath positions

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Always compromising to keep the peace

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Avoiding conflict to protect the relationship

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Letting the higher-status person decide

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