Quiz – Mediating Conflicts

Question 1 of 5

1. Question

According to the capsule, how much of their time can managers spend dealing with interpersonal friction?

Up to 40 percent

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Up to 10 percent

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Up to 75 percent

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Up to 25 percent

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Question 2 of 5

2. Question

What is step one of effective mediation in this capsule?

Separate listening, meeting each person individually first

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Active reformulation in a joint session

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Co-constructing solutions together

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Securing a mutual commitment with deadlines

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Question 3 of 5

3. Question

When co-constructing solutions, what should the mediator focus on?

Needs, not positions

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Positions, not needs

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Deciding who is at fault

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The fastest possible compromise

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Question 4 of 5

4. Question

What does step four, mutual commitment, require according to the capsule?

Concrete, observable actions with who does what by when, documented

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A verbal promise to try harder in the future

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A ruling from the manager on the correct outcome

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An agreement to revisit the issue only if it recurs

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Question 5 of 5

5. Question

When does the capsule say a mediating manager should refer to HR or a certified mediator?

When the conflict involves harassment, discrimination, or deeply entrenched dynamics

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Whenever the two parties disagree about a project deadline

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Only after the four mediation steps have completely failed

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Whenever one party raises their voice during a joint session

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