Quiz – Prepare The Talk

Question 1 of 5

1. Question

According to the capsule, what happens to conversations that are avoided?

They do not disappear; they compound into resentment and disengagement

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They resolve themselves once enough time has passed

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They become easier to handle because emotions fade

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They make the facts clearer for a later discussion

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Question 2 of 5

2. Question

What is step one of the method for preparing a hard conversation?

Clarify your intention and the outcome you want for the relationship

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Anchor on observable facts only

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Name your real need directly

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List every interpretation you have formed about the other person

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Question 3 of 5

3. Question

What does step two of the method ask you to anchor on?

Observable facts only, what specifically was said or done

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The emotions you felt during the incident

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The assumptions you made about the other person’s intent

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The outcome you want for the relationship going forward

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Question 4 of 5

4. Question

Which researchers does the capsule cite to show that unstructured difficult conversations escalate?

Rosenberg and Patterson

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Thomas and Kilmann

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Fisher and Ury

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Alberti and Emmons

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Question 5 of 5

5. Question

What is step three of the method?

Name your real need, a clear honest statement of what you require to move forward

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Make a firm demand and hold it until the other person agrees

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List your complaints so the other person understands the impact

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Decide in advance who is at fault for the situation

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