Quiz – Defuse Lead Win

Question 1 of 5

1. Question

What are the three pillars of the conflict resolution toolkit brought together in this recap?

Active listening, reformulation, and emotional anchoring

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Competing, avoiding, and compromising

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Describe, express, and specify

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Diagnosis, arbitration, and mediation

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Question 2 of 5

2. Question

How does the capsule define active listening?

Being fully present, not preparing your response while the other person is still talking

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Staying silent until the other person finishes so you can rebut

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Feeding back what you heard without any judgment

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Staying grounded in your own state to avoid escalating

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Question 3 of 5

3. Question

What does emotional anchoring mean in this capsule?

Staying grounded in your own state so you do not escalate the situation

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Feeding back what you heard so the other person feels understood

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Being fully present rather than preparing your response

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Choosing a firm position and refusing to move from it

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Question 4 of 5

4. Question

If you tend to avoid conflict, which technique does the capsule suggest starting with?

Active listening, because it costs nothing and builds immediate trust

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Emotional anchoring, because it stops you from reacting

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Reformulation, because it shows you are genuinely open

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Competing, because it forces the issue into the open

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Question 5 of 5

5. Question

What important limit does the capsule note about these techniques?

They are not a substitute for certified HR support or professional mediation in serious or recurring conflicts

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They only work when the manager holds formal authority over both parties

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They should never be combined with each other in the same conversation

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They are effective only in written communication, not face to face

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