Quiz – Change Communication

Question 1 of 5

1. Question

According to the capsule, why do most change initiatives actually fail?

Because the message is wrong, not the strategy

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Because the strategy itself is flawed

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Because the budget is insufficient

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Because the technology is not ready

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Question 2 of 5

2. Question

The capsule says employees think about which question above all others during change?

What does this mean for me

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Who decided this change

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How much will this cost the company

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When will this be announced publicly

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Question 3 of 5

3. Question

According to the capsule, what are the consequences of poor announcement timing?

Too early creates anxiety and too late creates distrust

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Too early creates distrust and too late creates anxiety

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Timing has no measurable effect on adoption

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Both too early and too late build stronger trust

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Question 4 of 5

4. Question

What is step one of the three-step change communication framework?

Establish context by explaining the environment that makes the change necessary

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Clarify the impact for each group affected

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Define the expected action and next steps

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Offer vague reassurances to calm the team

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Question 5 of 5

5. Question

According to the capsule, every change message must end with what?

A clear next step defining the expected action

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A summary of the business pressures involved

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An open invitation to debate the decision

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A reassurance that nothing will really change

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