Quiz – Defuse Team Tension

Question 1 of 6

1. Question

What are the four steps of the de-escalation approach?

Pause, listen with empathy, reframe, co-build a solution

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Argue, defend, escalate, win

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Ignore, wait, avoid, forget

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Judge, blame, punish, move on

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Question 2 of 6

2. Question

According to Rosenberg, what lies behind every conflict?

An unspoken need

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A personal attack

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A broken rule

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A failed project

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Question 3 of 6

3. Question

Which is an early behavioral signal of rising tension?

Withdrawal from collaboration

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Increased idea sharing

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More frequent volunteering

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Longer, warmer messages

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Question 4 of 6

4. Question

What is your first job when tension rises?

Read what is actually happening and enable a real conversation

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Immediately fix the conflict

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Assign blame quickly

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Escalate straight to management

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Question 5 of 6

5. Question

Match each de-escalation step to its purpose.

Sort elements

Regulate your own emotional state
Receive the message fully before reacting
Restate the situation in neutral language
Create a solution together with the other person

Pause

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Listen with empathy

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Reframe

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Co-build

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Question 6 of 6

6. Question

In one word, what does Rosenberg say lies behind every conflict?

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