Quiz – Mediating Between Colleagues

Question 1 of 6

1. Question

What is the manager’s role in a CNV mediation?

A third party who facilitates rather than judges

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A judge who decides who is right

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A party defending their own position

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A silent observer taking no active part

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Question 2 of 6

2. Question

How should a simple CNV mediation begin?

By framing the goal as mutual understanding, not being right

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By announcing who is at fault upfront

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By having both parties argue simultaneously

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By asking leadership to impose a solution

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Question 3 of 6

3. Question

What is the purpose of cross-reformulation in mediation?

Helping each person hear the other’s underlying need

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Deciding which position wins the dispute

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Recording the conflict for a formal report

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Letting each party repeat their accusations

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Question 4 of 6

4. Question

What happens the moment a manager appears to favor one side?

The mediation loses legitimacy and trust collapses

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The conflict is resolved more quickly

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The favored party becomes fully cooperative

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Neutrality becomes unnecessary from then on

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Question 5 of 6

5. Question

What is the aim once both parties have been heard individually?

Guiding them toward a shared, workable agreement

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Declaring a winner of the disagreement

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Ending the process without any follow-up

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Escalating the issue to senior leadership

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Question 6 of 6

6. Question

Match each mediation step to its description from the capsule.

Sort elements

Explaining the goal is mutual understanding
Hearing each person’s perspective separately
Helping each hear the other’s underlying need
A workable solution both needs coexist within

Framing

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Individual listening

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Cross-reformulation

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Shared agreement

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