Quiz – Opening Conversations

Question 1 of 6

1. Question

You lose all ability to speak

Your stress response activates

Correct Incorrect Correct answer

Your memory shuts down permanently

Correct Incorrect Correct answer

Nothing physiological changes at all

Correct Incorrect Correct answer

You lose all ability to speak

Correct Incorrect Correct answer

Question 2 of 6

2. Question

Proof the other person is hostile

Neurobiological and manageable

Correct Incorrect Correct answer

A permanent character flaw

Correct Incorrect Correct answer

A sign you should quit the talk

Correct Incorrect Correct answer

Proof the other person is hostile

Correct Incorrect Correct answer

Question 3 of 6

3. Question

Assigning blame up front

Stating a clear intention

Correct Incorrect Correct answer

Hiding your real purpose

Correct Incorrect Correct answer

Raising your voice early on

Correct Incorrect Correct answer

Assigning blame up front

Correct Incorrect Correct answer

Question 4 of 6

4. Question

To end the contact

To create safety

Correct Incorrect Correct answer

To win the argument fast

Correct Incorrect Correct answer

To avoid the topic entirely

Correct Incorrect Correct answer

To end the contact

Correct Incorrect Correct answer

Question 5 of 6

5. Question

Match each technique to what it provides.

Sort elements

A shared sense of purpose
Genuine understanding of the other
A feeling of safety

Clear intention

Correct Incorrect Correct answer

Active listening

Correct Incorrect Correct answer

Non-violent language

Correct Incorrect Correct answer

Question 6 of 6

6. Question

Fill in the blanks.

A difficult conversation activates your Fill in the blank 1 of 3 response, but this reaction is Fill in the blank 2 of 3 and fully Fill in the blank 3 of 3 .